Passenger Focus is an independent public body set up by the Government to protect the interests of Britain's rail passengers and funded by the Department for Transport. Its mission is to get the best deal for Britain's rail passengers by:

• Campaigning for improvements
• Providing practical advice
• Resolving complaints

For further information about Passenger Focus click here to be taken to the Passenger Focus website.

Their passenger helpline is open :

8am – 8pm Monday – Friday
8am – 4pm weekends

Telephone: 08453 022 022
Textphone: 0845 850 1354 (for the hearing impaired)
Fax: 0845 850 1392
Email: hello@passengerfocus.org.uk

Write to:
Freepost WA1521
Warrington
WA4 6GP
 
Web: www.passengerfocus.org.uk