Passenger Focus is an independent public body set up by the Government to protect the interests of Britain's rail passengers and funded by the Department for Transport. Its mission is to get the best deal for Britain's rail passengers by:

• Campaigning for improvements
• Providing practical advice
• Resolving complaints

For further information about Passenger Focus click here to be taken to the Passenger Focus website.

Their passenger helpline is open :

8am – 8pm Monday – Friday
8am – 4pm weekends

Telephone: 0300 123 2350
Fax: 0845 850 1392
Email: info@passengerfocus.org.uk

Write to:
Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester
M60 3AR
 
Web: www.passengerfocus.org.uk